Frequently asked questions

What is LED neon? And what is the difference with neon glass?

LED is made of rubber-like PVC plastic. It is flexible and durable. Unlike Neon glass, it is not fragile at all and there is no danger inside. Also, It is power-saving, the power usage of LED is 10 times less than the traditional neon glass.

Does my neon sign cover by warranty?

Yes! Our neon sign comes with a one year warranty. However, using your sign without our provided power adapter or with other power converters will void your warranty. Using your LED neon sign outdoors without advanced notice before placing your order will also void your warranty.

Can I use my LED neon sign outdoors?

Yes, but we need to add a protective mask on it and the price will be a bit higher than the regular LED Neon. Please let us know if you want to use it outdoors and we will arrange that for you.

Do you ship neon sign worldwide?

Yes, we do. We ship our product to every corner of the globe.

Can I have a mock-up or draft before production?

Yes! We send mock-ups to every customer before the production.

Is there any limitation for my custom neon?

Neon sign cannot be produced if it is too smaill.
For example, the height of text cannot be shorter than 8.5 cm.
Please feel free to communicate with us before ordering, we will let you know if your design is too small.

How much does the shipping cost?

It's free! Yes, it's free! For express delivery,it is varied by different countries. Please talk to us if you need your order in hurry :)

How long do I need to wait after placing my order?

After confirming your order details, it takes around 10-20 days to reach you normally.

What will I get?

You will get a set of a neon sign with cables, hanging mount, screws and power adapter. There is no extra fee for buying the above equipment.

How to track my order?

You will receive an email with tracking details once your product has been shipped.