📚 Frequently Asked Questions ❓
LED neon is made of flexible and durable PVC plastic, unlike the fragile neon glass. LED neon poses no danger and is power-saving, using 10 times less power than traditional neon glass.
Yes! Our neon sign comes with a one-year warranty. However, using a power adapter or converters other than the ones provided by us will void the warranty. Additionally, using your LED neon sign outdoors without prior notice will also void the warranty.
Yes, you can use it outdoors, but it requires adding a protective mask. Please note that the price for outdoor use may be slightly higher than the regular LED neon. Let us know if you want to use it outdoors, and we will make the necessary arrangements.
Certainly! We send mock-ups to every customer before starting production.
Neon signs cannot be produced if they are too small. For example, the height of the text cannot be shorter than 8.5 cm. Feel free to communicate with us before placing your order, and we will inform you if your design is too small.
After confirming your order details, it takes approximately 10-20 days for your neon sign to reach you.
You will receive a set of neon sign with cables, hanging mounts, screws, and a power adapter. There are no extra fees for these items. Once your product has been shipped, you will receive an email with tracking details.
Our custom neon signs are built to be durable and long-lasting. With proper care and maintenance, they can last up to 50,000 hours, providing you with years of vibrant illumination.
Absolutely! Simply let us know your preferred font or style, and we will work with you to create a stunning custom design.
Yes, our neon signs are safe for both residential and commercial use. They are designed to meet safety standards and emit minimal heat, making them suitable for various indoor settings.
Our neon signs are versatile and can be mounted on various surfaces such as walls, windows, or even freestanding structures. We provide mounting hardware and instructions to assist you in the installation process.