The Seller will not refund any monies paid or accept any returns for Custom Order Products.
If the Goods arrive at the Buyer in a damaged state, the Buyer is required to notify the delivery agent and the Seller within 24 hours in writing inclusive of photography evidence of the damage to the Goods and associated packaging to verify. A replacement sign will be sent to the Buyer after confirming the damage is caused by the delivery agent.
Due to the handmade nature of the Goods, they can be subject to variations and slight discolorations. Some variations in color can also occur as a result of the computer screen and printer calibration. The Buyer acknowledges that these variations and discolorations are not a fault of the Products and accepts the potential of such occurrence.
The Buyer shall inspect the Goods on delivery and shall within forty-eight (48) hours of delivery notify the Seller in writing of any alleged defect, shortage in quantity, damage, or failure to comply with the description or quote. The Buyer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery. If the Buyer shall fail to comply with these provisions the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
The Buyer acknowledges that they have or will receive adequate instruction on the correct use of the Goods prior to delivery and accepts any liability, including all costs associated with repair or replacement of the Goods as a result of incorrect use.
The Seller offers a one-year manufacturer’s warranty (“Warranty”) on the Goods. The Warranty does not cover general wear and tear or damage as a result of misuse of the Goods.
Should the Buyer arrange for a third party contractor to hardwire the Goods then they accept that any warranties have been voided.